CanAssistance (also referred to as OTIP Travel Assistance) is the emergency travel benefits provider that offers RTIP members immediate 24/7 assistance when needed most.

IMPORTANT: If you are travelling and in need of medical treatment, please contact OTIP Travel Assistance before seeking treatment if possible. 

RTIP emergency travel numbers 

OTIP Travel Assistance (CanAssistance)
24-Hour Emergency Assistance.

Canada and U.S.: 1-800-936-6226
Outside Canada and the U.s.: 519-742-3556. If calling collect, please note you must use a landline.  

Top-Up Travel Insurance

If you are a retiree, contact Allianz Global Assistance and identify yourself as an RTIP member:

Canada and U.S.: 1-866-520-8823
Outside of Canada and U.S.: 519-742-9013. If calling collect, please note you must use a landline.  

When you call OTIP Travel Assistance, their emergency assistance specialists will:

• Ensure appropriate care is provided by health-care providers at your location.
• Arrange payment on your behalf wherever possible.
• Share important information and next steps related to your claim.

The goal of this coverage is to help stabilize the medical condition, and when applicable, help you return to your home province for continued medical treatment.