Effective September 1, 2023, the emergency travel assistance provider for group benefits plan members has changed from Allianz Global Assistance (Allianz) to Global Excel Management (GEM).

There is no change to your coverage and GEM will provide the same emergency out-of-country and out-of-province travel assistance as Allianz using the same emergency phone numbers.

Travel emergency? We're here to help.

Emergency Contact Numbers

If you are currently working and have coverage under one of the Employee Life and Health Trust benefit plans, Global Excel Management (GEM) is the emergency travel insurance provider that offers immediate 24/7 assistance when you need it the most.

Are you a retiree and have an RTIP plan? You can go here to get information on RTIP’s travel coverage.

If you are travelling and need medical treatment, please contact GEM before seeking treatment if possible.

IMPORTANT: You must use a landline.

When you call GEM, their emergency assistance specialists will:

Ensure appropriate care is provided by health-care providers at the location
Arrange payment on your behalf wherever possible
Share important information and the next steps related to your claim

The goal of this coverage is to help stabilize the medical condition, and when applicable, help you return to your home province for continued medical treatment.

Top-Up Travel Insurance

If you purchased extra travel insurance from 21st Century Travel Insurance, you can contact them for help:

Sales
- 1-800-567-0021 Canada and the US
  1-905-372-1779 International
  
  Identify yourself as OTIP or RTIP member.
  Hours of operation: Monday to Friday 9 a.m. to 5 p.m. (ET)

Claims - 24-Hours Emergency Assistance
- 1-855-478-3484 Canada and the US
  1-519-251-7851 International