Member Relations – Your Feedback is Important!

At OTIP, we are committed to providing quality service to our members. We value the trust you have in us to provide for your insurance needs and we will do everything possible to earn your loyalty.

Compliments

Did we meet or exceed your expectations? Let us know!

When you share a compliment with us, we will ensure that the appropriate individuals are recognized for a job well done.

Comments

Do you have a comment or suggestion you would like to share with us? We welcome your feedback.

Complaints

If a concern arises regarding your dealings with OTIP, please let us know. We have a complaint resolution process that permits the review of concerns in a consistent and timely manner.

Step 1 – Talk to us

Tell us about the problem you are experiencing. Contact an OTIP representative by telephone or in writing. Please gather any relevant information or paperwork, for example:

• When did you interact with us?
• Whom did you speak with?
• What happened?
• Are there any relevant documents or letters regarding this matter?

Step 2 – Speak with the business manager

If the problem is not resolved to your satisfaction in Step 1, you may speak with the manager of the business unit. The manager will be pleased to discuss your concerns and will do his or her utmost to resolve the matter to your satisfaction.

Step 3 – Contact OTIP Member Relations

If the matter is not resolved to your satisfaction after having followed Steps 1 and 2, please contact OTIP Member Relations. The Member Relations team assists dissatisfied members by coordinating a final review of the problem. A member relations specialist will ensure that the appropriate business area's processes and procedures have been followed and that your concerns are reviewed in a fair and objective manner.

To contact Member Relations, please:

Submit Your Feedback Online