About OTIP
Our Mission, Vision and Values
Mission
OTIP (Ontario Teachers Insurance Plan) is committed to providing quality insurance benefits and advice for
the best value. We will accomplish this through product and service excellence to meet the unique needs
of Ontario's education employees and our insured members.
Vision
Creating insured members for life.
Values
The foundation of our vision and mission is respect, relevance and rewards. These values define how OTIP
employees treat each other, our insured members and our business partners.
- Respect for members of the education community
- Providing relevant opportunities, products and services
- Offering rewards for belonging
Respect
- View serving our members and treating them with respect as a privilege
- Foster mutual respect, encouragement and support within our organization and with our external stakeholders
- Honour individual needs for privacy
- Foster a flexible work environment where employees are open to new ideas and given responsibility
- Promote collaboration, collegiality and mentoring
- Remember that both our public and private behaviour can affect our own reputation, that of our organization and other members' reputations
- Respect for the community through corporate citizenship programs
Relevance
- Cater to the unique needs of the education community and aim to exceed expectations
- Provide bilingual service to our members and partners province-wide
- Customize quality insurance products and services that are fairly and competitively priced
- Conduct ourselves with the highest level of business ethics, empathy and professional courtesy
- Take ownership and accountability by making commitments with care and honouring them
- Maintain a professional work environment that communicates dedication to excellence and quality
- Give fair and neutral advice and support
Rewards
- Demonstrate responsibility and careful stewardship of resources to maximize services to insured members
- Measure, monitor and track customer satisfaction by conducting research that adds value
- Provide value-added benefits that reward loyalty
- Create an atmosphere of involvement, creativity and encouragement for our employees and customers
- Share our expertise with members