Member Relations – Your Feedback is Important!
At OTIP, we are committed to providing quality service to our members. We value the trust
you have in us to provide for your insurance needs and we will do everything possible to
earn your loyalty.
Compliments
Did we meet or exceed your expectations? Let us know!
When you share a compliment with us, we will ensure that the appropriate individuals are recognized
for a job well done.
Comments
Do you have a comment or suggestion you would like share with us? We welcome your
feedback.
Complaints
If a concern arises regarding your dealings with OTIP, please let us know. We have a complaint
resolution process that permits the review of concerns in a consistent and timely manner.
Step 1 – Talk to us
Tell us about the problem you are experiencing. Contact
an OTIP representative by telephone or in writing. Please gather any relevant information or paperwork, for example:
- When did you interact with us?
- Whom did you speak with?
- What happened?
- Are there any relevant documents or letters regarding this matter?
Step 2 – Speak with the business manager
If the problem is not resolved to your satisfaction in Step 1, you may speak with the manager
of the business unit. The manager will be pleased to discuss your concerns and will do their
utmost to resolve the matter to your satisfaction.
Step 3 – Contact OTIP Member Relations
If the matter is not resolved to your satisfaction after having followed Steps 1 and 2, please
contact OTIP Member Relations. The Member Relations team assists dissatisfied members by coordinating
a final review of the problem. A member relations specialist will ensure that the appropriate business
area's processes and procedures have been followed and that your concerns are reviewed in a fair and
objective manner.
To contact Member Relations, please:
| Write to:
|
OTIP Member Relations
125 Northfield Drive West
PO Box 218
Waterloo ON N2J 3Z9
|
| Call:
|
1.800.267.6847
|
Submit Your Feedback Online