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OTIP service updates. Learn more.

Please note, the Government of Ontario has deemed insurance as an ‘essential service’. OTIP continues to be open for business via phone and email as per the hours and information below.
To help serve you better:

We ask for your patience as our team works diligently to get you answers and serve all of our members during this time.

Hours of operation

OTIP is making some temporary changes to its operations to balance the health and well-being of our employees while continuing to meet the needs of our members.

Beginning Monday, March 16, our hours of operation will change to 8 a.m. to 5 p.m. across all business units, including:

  • Benefits Services
  • Auto and Home Service and Sales
  • Auto and Home Claims (CURO Claims Services)
  • Retiree Health and Dental Sales
  • Life Insurance Claims, Service, Sales

Different experience, same exceptional service

To prioritize the health and well-being of our employees, most OTIP employees are now working from home.

This means that when you call us, you may hear some unexpected background noise from our employees’ home work space.

We kindly ask for your understanding as our business transitions to these new, temporary work from home arrangements.

Please be assured that although the service experience may be different, our team remains committed to being available to answer your questions efficiently and effectively during this time.

Office closures

Please note that our offices will also be closed to visitors as a temporary precaution. If you need to visit the OTIP Head Office to drop off a claim form or other mail, please use the mailbox located outside the front door.

Alternatively, our mailing address is:

PO Box 218
Waterloo, ON N2J 3Z9


On behalf of all of us at OTIP, thank you for your patience and understanding during this uncertain time.

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