Contact OTIP by Email

Please fill out the form below to send us an email and we’ll make sure it’s directed to the right department to answer your question.

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I'm looking for help with:

I am:

an enrolled membernot yet enrolled

What is your current Group/Plan?:

For enrolment, eligibility, life coverage or premiums, Send us a note below

For health or dental coverage and claims Call Canada Life at 1-866-800-8058.

* First Name:

* Last Name:

* Please select your preferred method of contact:

Email AddressPhone

Note: a call-back will take 10 days due to volume.

Email Address:

Telephone Number:

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Plan Number (if known): info plan

You can find your plan number:

Email with enrolment instructions
Benefits card (after you have enrolled)

OTIP ID (if known): info id

You can find your OTIP ID Number:

Email with enrolment instructions
Benefits card (after you have enrolled)

Question/Comment:

Frequently Asked Questions

How do I send a secure email to OTIP Benefits Services?

If your benefits are provided through your employee benefits plan:

Go to www.otip.com and click Log in.
Select Health and Dental from the drop-down menu and log in.
After you have logged in, click My Claims.
On My Claims home page, use the Send us an email feature in the Contact us tab.

If you are an RTIP member:

Go to www.otip.com and click Log in.
Select RTIP from the drop-down menu and log in.
After you have logged in, select the Contact us.

How do I print off additional benefits cards for my dependants?

If your benefits are provided through your employee benefits plan:

Go to www.otip.com and click Log in.
Select Health and Dental from the drop-down menu and log in.
After you have successfully logged in, click My Claims.
Select the My benefits tab and click My benefits card.
Click on the picture of the benefits card (thumbnail) to get a printable benefits card, pre-populated with your information.

If you are an RTIP member:

Go to www.otip.com and click Log in.
Select RTIP/ARM from the drop-down menu and log in.
After you have successfully logged in, select the My benefits tab and click on My benefits card.
Click on the picture of the benefits card (thumbnail) to get a printable benefits card, pre-populated with your information.

Please note that the benefits card will only be in your name as you are the plan member. However, you can print off as many cards as you need and give them to any family member who is covered under your plan.

I have moved to a new home. How do I change my address?

If your benefits are provided through your employee benefits plan:

You may need to update this information with your school board, as address information for active members is updated electronically.

To view your current address information:

Go to www.otip.com and click Log in.
Select Health and Dental from the drop-down menu and log in.
After you have logged in, click My Claims.
My profile tab and click Update in the Address heading.

NOTE: If your address is incorrect, please contact your school board.

If you are an RTIP member:

To view your current address information:

Go to www.otip.com and click Log in.
Select RTIP/ARM from the drop-down menu and log in.
Select the My profile tab and click Update in the Address heading.

Please submit your new address by ONE of the following ways:

Send a secure email to OTIP Benefits Services
Call OTIP Benefits Services at 1-866-783-6847
Mail a letter to OTIP (125 Northfield Drive West, PO BOX 218, Waterloo, Ontario, N2J 3Z9)

For a timely response to your inquiry, please include your plan and identification numbers on all correspondence. You can also verify your personal information is correct by logging in through otip.com (‘Log in’ in the top right-hand corner).

How do I send documents related to a claim online?

If your benefits are provided through your employee benefits plan:

You can send documents related to your health and dental claims online by logging into OTIP’s secure member site:

After you have logged in, click My Claims.
Click on Submit a claim
Click on Select a provider type and select Other from the drop-down menu
Complete the steps

If you need to send Evidence of Insurability and Drug Prior Authorization forms online, after you have logged into OTIP’s secure member site:

Click My Claims
Click on Contact us
Select Send documents and then complete the steps

If you are an RTIP member:

You can send documents related to your health and dental claims online by logging into OTIP’s secure member site:

After you have logged in, click the Submit a claim button
Click on Select a provider type and select Other from the drop-down menu
Complete the steps

If you need to send Evidence of Insurability and Drug Prior Authorization forms online, after you have logged into OTIP’s secure member site:

Click on Contact us
Select Send documents and then complete the steps

Need to resolve a concern? Learn more about OTIP's complaint resolution process.

Didn't see your questions? Quickly find answer for your question at our Help Centre