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Contact OTIP by Email


Please fill out the form below to send us an email and we’ll make sure it’s directed to the right department to answer your question.

Looking for information on COVID-19? Check out these FAQs for your answers.


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For enrolment, eligibility, life coverage or premiums, Send us a note below

For health or dental coverage and claims Call Great-West Life at 1-866-800-8058.

Note: a call-back will take 10 days due to volume.
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info planYou can find your plan number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)
info idYou can find your OTIP ID Number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)

 Frequently Asked Questions 

 

How do I send a secure email to OTIP Benefits Services?

 
 

How do I print off additional benefits cards for my dependants?

 
 

I have moved to a new home. How do I change my address?

 

If your benefits are provided through your employee benefits plan:

You may need to update this information with your school board, as address information for active members is updated electronically.

To view your current address information:

  1. Go to www.otip.com and click Log in.
  2. Select Health and Dental from the drop-down menu and log in.
  3. After you have logged in, click My Claims.
  4. My profile tab and click Update in the Address heading.

NOTE: If your address is incorrect, please contact your school board.

If you are an RTIP/ARM member:

To view your current address information:

  1. Go to www.otip.com and click Log in.
  2. Select RTIP/ARM from the drop-down menu and log in.
  3. Select the My profile tab and click Update in the Address heading.

Please submit your new address by ONE of the following ways:

For a timely response to your inquiry, please include your plan and identification numbers on all correspondence. You can also verify your personal information is correct by logging in through otip.com (‘Log in’ in the top right-hand corner).

 

How do I send documents related to a claim online?

 
 

Need to resolve a concern? Learn more about OTIP's complaint resolution process.

 


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