Contact OTIP by Email


Please fill out the form below to send us an email and we’ll make sure it’s directed to the right department to answer your question.

* Required Field

 

For enrolment, eligibility, life coverage or premiums, Send us a note below

For health or dental coverage and claims Call Great-West Life at 1-866-800-8058.

Note: a call-back will take 10 days due to volume.
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You can find your plan number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)
You can find your OTIP ID Number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)

 Frequently Asked Questions 

 

How do I send a secure email to OTIP Benefits Services?

 

If your benefits are provided through your employee benefits plan:

  1. Go to www.otip.com and click Log in.
  2. Select Health and Dental from the drop-down menu and log in.
  3. After you have logged in, click My Claims.
  4. On My Claims home page, select the Contact us tab and click Send a note.

If you are an RTIP/ARM member:

  1. Go to www.otip.com and click Log in.
  2. Select RTIP/ARM from the drop-down menu and log in.
  3. After you have logged in, select the Contact us tab and click Send a note.
 

How do I print off additional benefits cards for my dependants?

 

If your benefits are provided through your employee benefits plan:

  1. Go to www.otip.com and click Log in.
  2. Select Health and Dental from the drop-down menu and log in.
  3. After you have successfully logged in, click My Claims.
  4. Select the My benefits tab and click My benefits card.
  5. Click on the picture of the benefits card (thumbnail) to get a printable benefits card, pre-populated with your information.

If you are an RTIP/ARM member:

  1. Go to www.otip.com and click Log in.
  2. Select RTIP/ARM from the drop-down menu and log in.
  3. After you have successfully logged in, select the My benefits tab and click on My benefits card.
  4. Click on the picture of the benefits card (thumbnail) to get a printable benefits card, pre-populated with your information.

Please note that the benefits card will only be in your name as you are the plan member. However, you can print off as many cards as you need and give them to any family member who is covered under your plan.

Check to see which family members are covered under your plan.

 

I have moved to a new home. How do I change my address?

 

If your benefits are provided through your employee benefits plan:

You may need to update this information with your school board, as address information for active members is updated electronically.

To view your current address information:

  1. Go to www.otip.com and click Log in.
  2. Select Health and Dental from the drop-down menu and log in.
  3. After you have logged in, click My Claims.
  4. My profile tab and click Update in the Address heading.

NOTE: If your address is incorrect, please contact your school board.

If you are an RTIP/ARM member:

To view your current address information:

  1. Go to www.otip.com and click Log in.
  2. Select RTIP/ARM from the drop-down menu and log in.
  3. Select the My profile tab and click Update in the Address heading.

Please submit your new address by ONE of the following ways:

  • Send a secure email to OTIP Benefits Services
  • Call OTIP Benefits Services at 1-866-783-6847
  • Mail a letter to OTIP (125 Northfield Drive West, PO BOX 218, Waterloo, Ontario, N2J 3Z9)

For a timely response to your inquiry, please include your plan and identification numbers on all correspondence. You can also verify your personal information is correct by logging in through otip.com (‘Log in’ in the top right-hand corner).

 

How do I send documents related to a claim online?

 

If your benefits are provided through your employee benefits plan:

You can send documents related to your health and dental claims online by logging into OTIP’s secure member site:

  1. After you have logged in, click My Claims.
  2. Click on Submit a claim
  3. Click on Select a provider type and select Other from the drop-down menu
  4. Complete the steps

If you need to send Evidence of Insurability and Drug Prior Authorization forms online, after you have logged into OTIP’s secure member site:

  1. Click My Claims
  2. Click on Contact us
  3. Select Send documents and then complete the steps

If you are an RTIP/ARM member:

You can send documents related to your health and dental claims online by logging into OTIP’s secure member site:

  1. After you have logged in, click the Submit a claim button
  2. Click on Select a provider type and select Other from the drop-down menu
  3. Complete the steps

If you need to send Evidence of Insurability and Drug Prior Authorization forms online, after you have logged into OTIP’s secure member site:

  1. Click on Contact us
  2. Select Send documents and then complete the steps


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