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REGISTERWe are currently experiencing high call volumes.
We’ve updated the online claims submission process for your group benefits.
We’re aware of some administrative issues that may cause some delays in processing claims and coverage requests. We are actively working to resolve them and appreciate your patience. Check back soon for updates.
Here are some quick tips to help you when you submit your claims:
Tip #1: You'll need to re-enter your service provider's information when you submit your claim. But don't worry, their details will be saved for future submissions. If you are unable to find your provider in the search tool, you can use I can't find my provider. Be sure to attach your receipt.
Tip #2: You can expect to receive more timely updates on your claims and estimates (also known as pre-determinations), keeping you informed every step of the way. These notifications include that we received your claim, we are processing it and that we have completed the processing with an explanation of benefits (summary of the claim payment), including drug claims.
Tip #3: For details on your recent claims, be sure to click on the downward arrow on the right-hand side of each claim.
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