What You’ll Do:

Reporting to the Senior Manager, Facilities & Office Services, you’ll provide cross-functional support to ensure the smooth and efficient operation of both Reception and Office Services. This in‑office role offers coverage across the department as needed and contributes to the Digital Imaging team to support daily tasks and service levels.

This role is an in-office role and is responsible for providing coverage for breaks and time away from work for Reception and Office Services team members. This role is also part of the Digital Imaging team and supports Reception and Office Services as needed to complete daily tasks.

The core parts of your role will be to: 

Reception Responsibilities:

•  Greet onsite visitors and manage incoming calls, including routing as needed.
• Administer the day‑to‑day access control system: programming access cards, creating and issuing photo ID cards, and issuing/monitoring/auditing contractor and visitor access cards.
• Monitor select security cameras when clients are meeting with onsite staff.
• Maintain and update procedures within the Reception job manual; communicate changes to the Resource team.
• Participate in training for new Reception and Resource team members, including delivering training, providing feedback, identifying future training needs, and training on specialized equipment.

Office Services Responsibilities:

• Assist with processing incoming and outgoing Canada Post mail, including triaging, date-stamping, internal sorting, logging shipments, and preparing outbound courier items using courier software.
• Support internal print jobs and high‑volume mailing requirements.
• Maintain office supply inventory, issue supplies to staff, and report when stock requires replenishment.
• Monitor and support the Office Services Helpdesk inbox by responding to requests as needed.
• Operate mailroom equipment, including inserters, postage machines, poly‑strapping machines, and weigh scales.
• Coordinate with the Facilities team on deliveries and shipments.
• Participate in training new Office Services and Resource team employees on all aspects of the role.
• Maintain and update procedures in the Office Services job manual and ensure changes are communicated to the Resource team.

Digital Imaging Responsibilities:

• Sorts incoming mail and scans documents to appropriate departments as needed.
• Retain hard copies for the required retention period and arrange for shredding when appropriate.
• Responds to document retrieval requests promptly.