Follow these steps to report your claim:

  For non-emergencies, use our Non-Emergency Claims Form to report your claim online.

Log in to make a claim, update your information or check your coverage:

Log in to make a claim, update your information or check your coverage:

Being unable to work because of an injury or illness is stressful for both you and your family. Your group benefits can provide you not only with financial support, but also with access to rehabilitation services and emotional support to help you get better.

We are here to help you during this difficult time
It is difficult to lose a loved one. We are here to assist you and provide support during the life claim process. Regardless of the type of plan you have, you or your beneficiaries can call OTIP Benefits Services at 1-888-452-6847 to speak with a dedicated representative who will provide you with next steps in the life claim process.

To submit a life claim for the death of an insured member or a covered dependent, please complete the Life Claim Form.

Employee benefits plan travel claims
In the event of a medical emergency while travelling outside your province of residence, please call the toll-free numbers listed on your benefits card. The toll-free number will put you in touch with the international travel assistance organization.

Your benefits card also lists your Plan Contract and Member Certificate numbers, which the travel assistance organization needs to confirm that you are covered by Emergency Travel Assistance.

RTIP/ARM travel claims
In the event of a medical emergency while travelling outside your province of residence, call 1‑800‑265‑9977, 24 hours a day, 7 days a week. Please have your benefits card with you when you call, as you will be asked to provide your plan identifier number, which is located on the back of the card.

Travel Top-Up Claims
If you have purchased travel top-up insurance, to make a claim call 21st Century Travel Insurance at 1‑844‑291‑7230, and identify yourself as an OTIP or RTIP member.