News and Updates


Updating your preferred email address


Don’t miss out on plan updates, claim notifications, the next issue of the newsletter or any other important plan communication!

By entering your personal email address in My Benefits and My Claims as the “preferred email address,” you will get the most-up-to-date information about your benefits plan from your Employee Life and Health Trust (ELHT), OTIP and the insurer (Manulife) sent to the email address of your choice rather than your school board email address.

You need to update your email address in both My Benefits and My Claims. Why?

  • My Benefits is the administrative system that manages your benefits and premium costs. The email address contained in My Benefits is used to send you information regarding the management of your benefits including eligibility, premium costs, plan changes, etc.
  • My Claims is the claims system where you can send in your claims to get your money back. The email address contained in My Claims is used to send you information about the status of your claims.

If you need to update your email address at any time, you can follow the steps below.

 

Change your email address in My Benefits

  1. Click on the Log in button on the top right-hand corner of the website.

  2. Select Health and Dental from the drop-down menu and log in.

  3. After you have logged in, click My Benefits.

  4. In the My Personal Info box, click on Review/Update My Email Information.

    My Benefits - My Personal Info Box

  5. Enter your personal email address and click on the button in the Preferred Email Address box.


    My Benefits - Email address review/update

Change your email address in My Claims

  1. Click on the Log in button on the top-right-hand corner.

  2. Select Health and Dental from the drop-down menu and log in.

  3. After you have logged in, click My Claims.

  4. In the My profile tab at the top of the page, click on Edit my email.

  5. Enter your personal email address in the New email address box.

    My Claims - Change your email address

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