Make a Claim

Travel claims are paid directly to the provider by OTIP Travel Assistance where possible. Travel claims must be received by OTIP Travel Assistance no later than 12 months from the date the eligible expense was incurred.

If you need to pay up front, be sure to ask for an itemized bill from the service provider and detailed physician’s notes including an assessment of your medical condition.

If you have incurred out of pocket expenses, you can submit your claims to OTIP Travel Assistance (CanAssistance) in one of two ways:

Note: Make sure you tell OTIP Travel Assistance about all the travel coverage you have when submitting claims. Claims must be submitted together with supporting original receipts to OTIP Travel Assistance.

Emergency Travel

OTIP Travel Assistance must be contacted by phone within 48 hours of commencement of treatment.

OTIP Travel Assistance (CanAssistance)
 24-Hour Emergency Assistance

Canada and U.S.: 1-800-936-6226
Outside Canada and the U.s.: 519-742-3556. If calling collect, please note you must use a landline.  

NOTE: Once the attending physician feels that, based on the medical evidence, you or your eligible family member is stable enough to return to your home province/territory or continue to travel, any further related expenses to this medical emergency will not be covered by your RTIP travel coverage. Additionally, if you incur expenses for a previously diagnosed injury or medical condition that was not medically stable prior to departure, they will not be eligible under your plan's travel coverage. 

Need help?
How can we help?
Enrolling in your benefits plan Frequently Asked Questions (FAQs)
We may already have the answer. Check out our FAQs.
My benefits booklet My home/auto policy More questions?
Send an email for all other inquiries