As we upgrade our systems to better serve you, you may experience longer call wait times. Learn more.

As we upgrade our systems, you may experience longer call wait times. We apologize for any inconvenience this may cause.

We remain committed to responding to your inquiries as promptly as possible. In the meantime, we encourage you to take advantage of the convenient self-service options available on our website.

For group benefit plan members, you can log in to your member account to:

• Submit a claim online

• Sign up for direct deposit to receive claim payments faster

• Update your preferred email address so you can receive important updates about your benefits. Remember to add OTIP to your contacts or safe senders list

• Visit the Help Centre to find answers to your questions

For home and auto insurance policyholders, log in or use the OTIP RAEO mobile app to access your home and/or auto insurance policy, request a change, submit a claim, and view a liability card, anytime and anywhere.

RTIP members can access their policy and submit online claims on the RTIP plan member site through otip.com. If you need assistance with online registration, view the step-by-step instructions here. Thank you for your understanding and continued support as we diligently work to enhance our services and better meet your needs.