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FAQS

How do I log in to my health and dental plan? 

If your benefits are provided through your employee benefits plan:

  1. Go to www.otip.com and click Log in.
  2. Select Health and Dental from the drop-down menu.
  3. Enter your OTIP identification number (can be found on your benefits card), date of birth and the password you created when you registered.
  4. Click Log in.

If you are an RTIP/ARM member:

  1. Go to www.otip.com and click Log in.
  2. Select RTIP/ARM from the drop-down menu.
  3. Enter your Plan Contract and Member Certificate numbers, which can be found on your benefits card, as well as the password you created when you registered.
  4. Click Submit.

If you are a first-time user, find out how to register for online access to your plan.


Most Popular Questions

How can I get my T4A slip?

How much benefits coverage do I have?

What is the difference between a T4 and a T4A slip?

What travel coverage do I have under my benefits plan?

How can I view my T4A tax slip?

Browse Questions by Product Category

Health and Dental

 

Health and Dental Questions

How do I log in to my health and dental plan?  

What should I do if I forget my password?  

How do I change my password?  

I am locked out of my account. How do I regain access?  

Where can I find my benefits booklet?  

How much benefits coverage do I have?  

How do I register for online access to my plan? What kind of services are included?  

How do I submit claims online?  

How do I check on the status of a benefits claim?  

Why can't I submit all claims online?  

Why do I need a doctor's note?  

How do I submit a claim for orthodontic expenses?  

How do I know if a dental treatment is covered?  

Why can't I submit orthodontic claims online?  

How do I update the beneficiary information for my group life coverage?  

How do I update my benefits during a leave?  

How do I get my claim statement for last year?  

How do I get enough medication to take with me on vacation?  

How do I add dental coverage to my RTIP plan?  

My recent drug prescription is not covered by my health plan. How can it be added to the plan?  

How do I submit a claim for orthotics?  

How can I co-ordinate my plan with my spouse's plan?  

How do I submit a claim for trip cancellation?  

How do I send a secure email to OTIP Benefits Services?  

How do I print off additional benefits cards for my dependants?  

How do I use my benefits card? (also referred to a wallet card or pay-direct card)  

When can I change my supplemental life, optional life or optional spousal life insurance (if applicable)?  

How do I ensure my overage dependant(s) are covered under my plan?  

What do I do if I forgot to send in my overage dependant verification form for the current school year?  

What do I do if My Claims (Plan Member Secure Site) is not working?  

What optional life insurance coverage is available to me?  

What type of claims can I submit online?  

I have moved to a new home. How do I change my address?  

I have a disabled overage dependant. How do I ensure they have coverage under my benefits plans?  

I purchased a bus tour trip to Niagara Falls. Unfortunately, I hurt myself and could not go. Will RTIP/ARM cover this cancellation?  

I submitted a claim for a massage for $90 which is the per visit maximum for this service. When I received my reimbursement, I did not get the full amount back.  

How does the Ontario Drug Benefit (ODB) program work with RTIP/ARM?  

My doctor prescribed a brand name drug. Is this covered by the ODB program or RTIP/ARM?  

Can my dependants be covered by RTIP/ARM?  

Are surgery expenses subject to per visit maximums for a podiatrist or chiropodist?  

Can my service provider submit claims online so that I only pay the amount not covered by my plan?  

Where would I find electronic letters regarding my coverage application or pre-determination of orthotics?  

How do I send documents related to a claim online?  

How do I submit an estimate for medical equipment online?  

How do I find which claim is being audited?  

How do I send Evidence of Insurability online?  

I am a CUPE member. Where can I find my OTIP ID Number?  

How do I review my benefits costs and coverages?  

How do I access my Drug Prior Authorization form  

T4A Slip

 

T4A Slip Questions

What is the difference between a T4 and a T4A slip?  

How can I get my T4A slip?  

What does “taxable benefit” mean?  

Should I be receiving a RL1 slip?  

I am an RTIP/ARM member. Will I receive a T4A slip?  

I think that the amount is wrong on my T4A slip. What are these amounts for?  

I’m retiring before my T4A slip is ready. How will I access my T4A slip as I won’t be able to access OTIP’s secure member site?  

What if I submit my tax return prior to receiving this T4A slip?  

What if the T4A slip is corrected after I submit my tax return?  

How can I view my T4A tax slip?  

How can I get my T4A slip resent to me?  

I have a new address. How can I ensure I receive my T4A?  

Why didn’t I receive this before when my benefits were through the board?  

What is the amount in Box 14 on the T4A slip, and what do I do with it?  

When will the T4A slip arrive?  

If I live in Quebec, what else will I get from OTIP for my taxable benefits?  

I received two T4A slips. My colleague only got one. Why is that?  

I would like to get T4A slips from previous tax years.  

I received my T4A slip. Am I going to receive a receipt for the premiums I paid out-of-pocket?  

What if my SIN is incorrect or missing from my T4A slip?  

What if the address is incorrect information on my T4A slip?  

I don’t see a line on my income tax to include the amount indicated in box 119 on the T4A slip. Which line I do report this amount on?  

I would like to change how I get my T4A slip. How do I change my T4A slip delivery preference?  

I received a communication about the T4A slip delivery preference. When I logged in, I did not see a page asking for this selection.  

Why do I need to sign up by February 14 to access my T4A slip online?  

Why am I receiving this T4A slip?  

What are the amounts on my T4A slip for?  

Related Information

Auto and Home

 

Auto and Home Questions

How do I know when my home/property policy is renewing?  

Why did my rates go up?  

Is there a penalty if I cancel my auto policy before the renewal date?  

What does the liability section of my home/property policy cover?  

Is there sales tax on auto insurance?  

Do you insure vehicles outside of Ontario?  

Can my child get group car insurance rates when they don’t live in the same household as me?  

Can I maintain auto insurance through OTIP once I’ve retired?  

I am thinking of moving to another province. Can my auto insurance remain in force?  

What coverage is legally required to drive my vehicle?  

What does collision coverage include?  

What does comprehensive car insurance coverage include?  

What is all perils coverage?  

What is "no fault" insurance?  

Can I insure a vehicle if I am not the registered owner?  

Am I covered if someone else is driving my car and gets into an accident?  

Does my auto insurance cover a rental car?  

Are stone chips covered by my auto policy?  

How long does it take to settle an auto or home/property claim?  

If I make an auto claim will my rates change?  

What should I do if I’m in a car accident?  

What happens if I’ve been injured?  

When is a vehicle deemed a "total loss"?  

What is an approved shop? Can I choose my own shop?  

I purchased rental car coverage; how does it work?  

How do I know when my auto policy is renewing?  

Is there a penalty if I cancel my home/property policy before the renewal date?  

What does the liability section of my auto policy cover?  

Is there sales tax on home insurance?  

Do you insure properties outside of Ontario?  

I am thinking of moving to another province. Can my home/property insurance remain in force?  

I am planning to rent out my house. Do I need to make any changes to my policy?  

Am I covered if I have a home-based business?  

Why is my house not insured for its market value?  

Does my home insurance cover my child’s belongings while away at college or university?  

What should I do when I go on vacation? Does someone need to check on my house?  

What types of properties do you insure?  

Can we insure Airbnb properties?  

I own a condo. What does my condo corporation cover and what am I responsible for insuring?  

Why isn’t water damage coverage available for my home?  

Is my roof covered for leaks? Under which instances would I be able to make a claim?  

If I make a home/property claim will my rates change?  

What’s covered by my property policy?  

What happens if items are stolen from my home?  

What is Sewer Back-up?  

Who is responsible for water damage in my apartment?  

Can I maintain home and property insurance through OTIP once I’ve retired?  

 

Long Term Disability (LTD)

 

Long Term Disability (LTD) Questions

What is long term disability (LTD) insurance?  

What is the definition of disability?  

How do I submit an LTD claim?  

What happens once OTIP has received my LTD claim?  

How long does it take OTIP to make a decision on my LTD claim submission after receiving my application?  

If my LTD claim is denied or terminated, how do I appeal the decision?  

What is a qualifying period?  

How are long term disability (LTD) benefits calculated?  

What is OTIP’s Early Intervention (EI) Program and how do I qualify?  

Can you tell me about OTIP’s Rehabilitation Services?  

How long can I continue to receive long term disability (LTD) benefits?  

Are my pension plan credits protected while I am receiving LTD benefits?  

If my long term disability (LTD) claim is denied or terminated and I do not return to work, what LTD coverage do I have?  

What if I was not approved for waiver of life insurance premium under my previous plan?  

I went on LTD just prior to the transition. What do I do?  

What is a Life Insurance Waiver of Premium?  

When will my information be updated?  

I am on long term disability (LTD) and just joined the new benefits plan. What about my life insurance?  

Life

 

Life Questions

What is the difference between group and individual life insurance?  

What is your definition of smoker/non-smoker?  

Do I need to undergo a medical in order to purchase life insurance?  

What is the difference between the mortgage/credit insurance available from my lender and your life insurance?  

Can my spouse or children apply for OTIP life insurance coverage?  

How do I change my life insurance coverage?  

How do I get a copy of my life insurance coverage?  

How do I find out when my life insurance policy terminates or when my premium will increase?  

Does my life insurance have any cash value?  

What happens to my life insurance coverage if I am no longer part of the education community?  

What happens when a term life insurance policy expires?  

Can I have more than one life insurance policy?  

What would happen to my life insurance if my spouse or all the named beneficiaries were deceased?  

When will I receive the amount of life coverage available through the new provincial plan?  

I am on long term disability (LTD) and just joined the new benefits plan. What about my life insurance?  

Can I change my designated beneficiary?  

Related Information

Travel

 

Travel Questions

How do I submit a claim for trip cancellation?  

I purchased a bus tour trip to Niagara Falls. Unfortunately, I hurt myself and could not go. Will RTIP/ARM cover this cancellation?  

What travel coverage do I have under my benefits plan?  

Do I need a special travel card for my travel coverage?  

Does my benefits plan cover my dependants for travel emergencies?  

Do I have trip cancellation coverage in my employee benefits plan?  

What proof of travel insurance do I need to travel to Cuba?  

When do I need to consider extra travel coverage?  

What do I do if I get sick while I am on vacation?  

How do I submit claims for these out-of-country expenses for my emergency medical assistance?  

Is my daughter who is attending school out-of-country eligible for travel coverage under my plan?  

Related Information

 

Occasional Employees

 

Occasional Employees Questions

I am an occasional employee. Can I sign up for benefits?  

Who is eligible to apply for the OTIP Occasional Education Employee Plan?  

What coverage options are available for occasional employees?  

 

Others

 

Others Questions

How do I apply for corporate donations at OTIP?  

What are the criteria for corporate donations?  

How are corporate donation requests evaluated and determined?  

How do I register for OTIP Charity Golf Classic?  

Related Information

Bursary Program

 

Bursary Program Questions

Who is eligible to win the OTIP bursary?  

How many times can I apply for the applicant (student) for the OTIP Bursary Program?  

How does the OTIP Bursary Program work?  

What is the deadline for entering a student in the OTIP Bursary Program?  

How do I apply for the OTIP Bursary Program?  

Who can fill out the OTIP bursary entry form?  

My daughter is going to school in the States. Can I still apply for the bursary program?  

Can I apply for my children as well as my nieces and nephews for the bursary program?  

I do not know my plan/policy number for the OTIP Bursary Program  

How are winners selected for the bursary program?  

Retirement Workshops

 

Retirement Workshops Questions

I don’t see a retirement workshop in my area? Will there be one in the near future?  

Can I bring a guest to the workshop?  

Is there a fee to attend OTIP workshops?  

Do I need to bring any materials with me to the workshop?  

What will the presentation cover?  

How long is the presentation?  

Will a meal be provided?  

Will I receive a reminder in advance of the workshop?  

I need to cancel my registration. How do I do that?  

Can I attend a workshop for another group/union?  

I am retiring very soon and have immediate questions on retiree health, dental and travel insurance, what do I do?  

The registration form did not show up when I clicked “Register”?  

If I join a waitlist, how will I be notified of a spot opening up?  

If I join a waitlist and don’t hear back, what does that mean?  

Related Information

 Still have Questions?

Send us your questions in the form below and we’ll get back to you as soon as possible.

 

For enrolment, eligibility, life coverage or premiums, Send us a note below

For health or dental coverage and claims Call Great-West Life at 1-866-800-8058.

Note: a call-back will take 10 days due to volume.
()-
info planYou can find your plan number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)
info idYou can find your OTIP ID Number:
  • Email with enrolment instructions
  • Benefits card (after you have enrolled)
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