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Have questions? We have answers!

Why is RTIP changing from Manulife?

As part of our commitment to enhancing our retiree plans, the change from Manulife to an OTIP- provided plan will allow us to offer more flexible, reliable, and affordable coverage to our retired members.  We are also pleased to introduce our new dedicated RTIP Contact Centre, a new RTIP plan member secure site and the RTIP on the go mobile app that will offer a more modern and functional experience to meet the ever- changing needs of members like you.

Can I have a plastic card?

All retired members will receive a new digital benefits card.  Your new card can be accessed in the new RTIP plan member secure site that will be available in late December.  The digital card can be saved to your phone or digital wallet. For those who prefer a hard copy of the card, the digital card can be printed and carried with you.

Why are you switching to digital cards?

OTIP has adopted a ‘digital first’ strategy with an emphasis on digital communications and resources. This will allow for ease and accessibility, while reducing our environmental impact.

How do I change my coverage at this renewal?

We need to receive your request to make changes to your coverage before January 31, 2022 and any changes you make will be effective January 1, 2022. To make changes, you must submit your request in writing to OTIP in one of the following ways:

  • Mail it to the RTIP Contact Centre (Administration), PO Box 1606, Windsor, ON, N9A 6W1
  • Email it to
    • Please do not include personal information in email communication.

Please include your current policy and plan member certificate number as shown in your renewal letter. If you have already received your new OTIP ID, please include it as well.

Will my travel coverage change?

There is no change to your travel coverage. You will still have 95 days of coverage from your date of departure.  For travel inquiries up to and including December 31, 2021, call 1-866-783-6847. For inquiries as of January 1, 2022 you can call our new RTIP Contact Centre at 1-833-318-2811.

Who do I call if I have a medical emergency while I am travelling?

If you are travelling prior to January 1, 2022 and have a medical emergency, please call the number on the back of your existing benefits card. For emergency assistance after January 1, 2022, please call 1-800-936-6226. If travelling outside of Canada and the U.S., you can place a collect call to 1-519-742-3556.  This number is also on your new digital OTIP benefits card. If you called the wrong number, or don’t have your new information with you, remind the representative that you are an RTIP member and that your plan is making some changes effective January 1, 2022.  The representative will have access to both your new and old information and will be able to assist you.  

How do I review my coverage details?

Your plan and coverage information can be found in your RTIP contract which will be available on the new RTIP plan member secure site. You will also be able to use the My Claims function to enter the details of a product or service to see if it’s a covered item and if so, how much the plan will pay.

How do I log in to the new RTIP  plan member secure site?

When  you receive your OTIP ID and benefits card you will also receive step-by-step instructions for registering for your new account.  Please note the new site will not be available until late December. You must register for this new site even if you are already registered for the current site.  Once you have registered your account on the new RTIP plan member secure site, you can also use that log in information to use the RTIP on the go mobile app.

How do I submit claims incurred prior to December 31, 2021?

You will be able to submit claims for products or services incurred in 2021 through the existing RTIP plan member secure site using your current plan member information. You are encouraged to submit your 2021  claims before December 31, 2021; however, claims from 2021 may be submitted until March 31, 2022.

Claims incurred after January 1, 2022 can only be submitted through our new site once you have registered.

How will my premiums be collected?

There will be no changes to your premium collection. If you would like to update your method of payment to monthly pre-authorized debit, you can update your preferences in the RTIP plan member secure site or by using the RTIP on the go mobile app.

Why do you have a new contact centre?

The newly established RTIP Contract Centre was created to provide RTIP members with dedicated and customized service.

Can I contact the old phone number?

As of January 1, 2022, you will need to call the new RTIP Contact Centre at 1-833-318-2811. If you call the old contact number, your phone call will be transferred.

What is my new plan number?

If you are submitting claims up to and including December 31, 2021 continue to use your current plan information, but as of January 1, 2022, you will only need your new OTIP ID.

Will there be any changes to my Express Scripts Home Delivery Service?

There will be no changes to Express Scripts Delivery and no action is required by you.

Will this impact my savings through the Edvantage program?

No. You can use your new OTIP ID to register at to continue accessing exclusive discounts and savings.

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