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Who do I contact in case of an emergency while travelling?
24-Hours Emergency Assistance
Outside Canada and the U.S.: 519-742-3556. If calling collect, please note you must use a landline.
IMPORTANT: If you are travelling and in need of medical treatment, please contact OTIP Travel Assistance (CanAssistance) before seeking treatment if possible.
What is considered a medical emergency?
When travelling Out-of-Province/Out-of-Country, medical emergency is defined as:
What is “medically stable”?
In the 90 days before your departure, you or your eligible family member/dependant has not:
Should I buy top-up travel insurance?
Consider extra coverage if you want to increase the number of days out-of-province/out-of-country over the 95-day limit.
Get comprehensive protection for as long as you need it with top-up coverage from Allianz Global Assistance. For more information, call Allianz at 1-866-520-8823 or 519-742-9013.
What happens if I get sick while travelling abroad?
In the event of an illness or medical emergency, you or your covered family members must call OTIP Travel Assistance as soon as possible. RTIP members have access to 24-hour emergency assistance while travelling. Emergency travel numbers can be found here.
I have a chronic illness, am I still covered? Or, what are pre-existing conditions?
If you are medically stable when travelling and experience a medical emergency, you will be covered as per the terms of your RTIP contract. We recommend you discuss your medical conditions with your physician before travelling to ensure you’re considered stable.
Please note: We cannot guarantee coverage as claims are reviewed on a case-by-case basis.
What happens if I can’t reach OTIP Travel Assistance within 48 hours before commencing treatment?
If it is medically impossible for the covered person to call prior to obtaining emergency treatment, it is important to have someone (family member, caregiver, friend, etc.) call OTIP Travel Assistance on the covered person’s behalf within 48 hours and alert them of the treatment. If possible, please ensure the individual calling has your RTIP ID handy.
What is a travel advisory? If I am stranded abroad but left Canada before the travel advisory changed, do I still have coverage?
Travel Advisory Level One and Two:
Travel Advisory Level Three and Four:
Before travelling, we recommend that members: