To submit claims incurred on or after January 1, 2022,  you will need to register for the new RTIP plan member secure site. Follow the instructions below to register and begin submitting claims.

1. If you are logging into the RTIP plan member secure site for the first time, select ‘Register your account’.

   

2. Enter the details requested (e.g. OTIP ID, date of birth, number of dependents on your plan, and date of birth of one of your dependents).

   
    

3. Two-Factor Authentication selection: Click the box to have a code sent to your email address. If you do not see an email with this code, please check your spam and junk mail folders.
   
   
    

4. Create a username. It must be 8-20 characters long, contain no special characters, no spaces, and it cannot contain an email address.

   
    

5. Create your password using the criteria listed in the image below:
   
    

6. Enter the email address you want to use for correspondence. If you are not changing your email you do not need to enter your email address. You can click “Skip for now”.

   
    

7. Direct Deposit: Please enter your banking information here. Note:  You can skip this step by clicking “skip for now” but in order to be able to submit claims online you must be signed up for direct deposit.

   
    

8. Create three security questions.

   
    

Your registration process should now be complete.

Please remember:

• All three security questions must be answered before selecting ‘All done’
• Depending on certain device settings, the third question might not appear right away, please ensure you are scrolling down to see all three questions
• Locked out? You can unlock your account yourself through the site. You will need to know your username and the answers to the security questions. If it is not working, then likely the registration did not work, and you will need to register again.