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Coronavirus

We are in unprecedented and uncertain times as the world navigates the impacts of COVID-19. While things change at a rapid pace, we remain committed to serving you.

We know you have a lot of questions right now and we are working with all of our partners to get you the answers you need.


Giving back during COVID-19

The OTIP Group of Companies (OGC) understands the importance of ensuring Canadians have access to nutritious food and mental health supports during these uncertain times. To learn more about the organizations that we are proudly supporting click here.

Different experience, same exceptional service

Our hours of operation have changed to 8 a.m. to 5 p.m. across all business units until further notice, including:

  • Benefits Services
  • Auto and Home, Service and Sales
  • Auto and Home Claims (CURO Claims Services)
  • Retiree Health and Dental Sales
  • Life Insurance Claims, Service, Sales

To prioritize the health and well-being of our employees, most OTIP employees are now working from home. This means that when you call us, you may hear some unexpected background noise from our employees’ home work space.

We kindly ask for your understanding as our business transitions to these new, temporary work from home arrangements.

Please be assured that although the service experience may be different, our team remains committed to being available to answer your questions efficiently and effectively during this time.

 Office closures 

Please note that our offices are closed to visitors as a temporary precaution. If you need to visit the OTIP Head Office to drop off a claim form or other mail, please use the mailbox located outside the front door.

On behalf of all of us at OTIP, thank you for your patience and understanding during this uncertain time.

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