The top three reasons that plan members call OTIP Benefits Services are inquiries about coverage, claims and enrolment.
Here are some of the most popular questions that members ask about:
I have moved to a new home. How do I change my address? How long will this change take?
You will need to contact your employer to update this information. You will not be able to update your new address in My Benefits or My Claims. Since this new information will be sent to OTIP from your employer, this change may take up to 10 business days before it is updated in My Benefits and My Claims.
Need to update your name or date of birth? You can also contact your employer to update this information.
My family status has changed. How do I change my coverage?
If your family status has changed due to a life event, you may be eligible to enrol or change your benefits coverage.
Follow these steps: My family status has changed. How do I add a dependant? How do I change my coverage?
Below are the guidelines for changing your coverage based on the following scenarios:
If your full-time equivalent (FTE) status has changed, you have 31 days to change your coverage (e.g. if your FTE increases from 0.5 to 0.6, 0.8 to 1.0, etc.).
If you are on leave or going on a leave, please contact OTIP Benefits Services at 1-866-783-6847 to find out if you are eligible to continue or suspend your coverage during your leave.
- If you choose to stop your benefits coverage during your leave, you will not be able to reinstate it until you return to work.
How do I check to see what is covered under my health and/or dental benefits?
To see what products and/or services are covered by your benefits plan, check your benefits booklet online. Your benefits booklet includes benefit plan terms and coverage details, and is updated on a regular basis to reflect any changes or updates to your plan.
If you do not see it in the benefits booklet or need more information, you can contact OTIP Benefits Services at 1-866-783-6847.
Submitting your claim 101