We are launching a new digital experience to serve you better. Designed with you in mind, our new digital experience will make managing your benefits, OTIP services, and policies easier than ever.
Our websites and mobile app will be unavailable from Friday, August 22 to Sunday, August 24 to complete our system updates. We will be back up and running on Monday, August 25. We apologize for any inconvenience this may cause.
Members calling OTIP on August 22 may experience longer call wait times. We apologize for any inconvenience this may cause.
IMPORTANT: The OTIP RAEO mobile app will be decommissioned on August 22. Stay tuned for more details about a new app.
Group benefit plan members:
During this period, you can continue to submit claims through your pharmacy, dental office, and other health-care providers, as usual.
Your benefits card and manual forms can be downloaded from your plan member account ahead of August 22, if required.
Access to your group benefits plan, including online claims submission, will be available again starting August 25.
Home, auto, recreation and leisure policyholders:
Your liability card can be downloaded from the OTIP RAEO mobile app or the OTIP Home and Auto Insurance Member Portal ahead of August 22, if required.
Access to your policy information will be available again starting August 25.
RTIP members
During this period, you can continue to submit claims through your pharmacy, dental office, and other health-care providers, as usual.
Your benefits card and manual forms can be downloaded from your plan member account ahead of August 22, if required.
Access to your retiree benefits plan, including online claims submission, will be available again starting August 25.
EdvantagePerks Program:
You can come back on August 25 to access your online EdvantagePerks card and view exclusive deals.
Thank you for your understanding and continued support as we diligently work to enhance our services to meet your needs.
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