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Make a claim

Travel claims are paid directly by Allianz where possible. If you need to pay up front, be sure to ask for an itemized bill from the service provider and detailed physician’s notes including assessment of medical condition.

You can submit your travel claims online through the Allianz  Claims Portal for faster claim processing. This portal is available 24/7 and allows you to file a new claim, track the status of an existing claim or complete an existing claim.

New to Allianz Claims Portal? Create an account to get started.

If you have any questions regarding the travel claims process, understanding a claim decision, or need a status update on a claim, you can contact Allianz directly at 1‑800‑363‑1835.

NOTE: Once the attending physician feels that, based on the medical evidence, you or your eligible family member is stable enough to return to your home province or territory or continue with your travels, any further related expenses to this medical emergency will not be covered by your benefits plan. Additionally, if you incur expenses for a previously diagnosed injury or medical condition that was not medically stable prior to departure, they will not be eligible under your plan Out-of-Province/Out-of-Country coverage. 

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