Company description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do:
Reporting to the Manager, GL&DC – Learning and Development Team, you'll play a pivotal role in shaping the future of our team. You'll be responsible for developing the skills and technical expertise of our Disability Payment Specialists (DPSs) and Disability Benefit Coordinators (DBCs), ensuring they are efficient, productive, and impactful. This role involves coaching and mentoring both new and existing staff, creating individualized development plans, and leveraging feedback to drive continuous improvement.
The core parts of your role will be to:
- Innovative Training Programs: Design and implement dynamic training plans for payment-related roles within the Group Life & Disability Claims (GL&DC) department.
- Proactive Adaptation: Stay ahead of industry changes and develop training that meets evolving needs.
- Technical Expertise: Provide in-depth knowledge and support for payment-specific functions and tasks.
- Collaborative Development: Work closely with managers and employees to create performance plans and departmental training, including benefit calculations and case management.
- Resourceful Support: Act as a go-to resource for complex claim calculations, contractual interpretation, and technical training.
- Adult Learning Principles: Apply modern adult learning techniques to training, coaching, and mentoring.
- Continuous Improvement: Use Quality Assurance (QA) feedback to identify coaching and training opportunities, promoting staff development and process improvements.
- Quality Assurance Collaboration: Partner with Quality Assurance Disability Specialists to ensure training effectiveness and compliance with best practices.
- Resource Management: Maintain and update online process resources for the GL&DC department.
- Feedback Integration: Regularly seek and incorporate feedback from managers and trainees to enhance training programs.
- Cross-Departmental Collaboration: Participate in and support various initiatives and project working groups across departments.
- Additional Duties: Perform other duties as assigned, within your competence.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- Post-Secondary Certification/Undergraduate degree, or equivalent experience in Adult Education, curriculum development, or instructional design.
- Strong knowledge of disability claims principles, industry standards, and legal obligations.
- Demonstrated strong interpersonal and listening skills, along with the ability to accurately assess individual learning needs.
- Skilled at facilitating learning both virtually and in-person.
- Superior time management and organizational skills, including project management.
- Extensive proficiency in the Microsoft Office Suite, with expertise in Excel.
- Experience with the FINEOS claims system is a major asset.
- Experience calculating complex disability claim payments is an asset.
- Bilingualism in French is an asset.
- Knowledge of school board operations is an asset.
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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