Frequently asked questions (FAQs) or instructional videos
Visit our Help Centre above (otip.com/help-centre).
Review your current coverage
Log in to My Member Account through otip.com above and visit your Retiree Benefits Dashboard. Then, click the Go to RTIP plan member site button in the My coverage details section. Your policy details can be found within the "Coverage" section.
To submit an online message to our contact centre
Log into My Member Account through otip.com and visit the Help Centre. At the bottom of the Help Centre page, you will find the send us a message feature. Click Get Started and follow the prompts to provide your information and questions. Please provide two to five business days for our team to respond.
Make a change to your plan information
Send your plan change request via email to planchangesandbilling@rtip.otip.com, include your full name and OTIP ID.
Get clarification on claim decisions
Connect with a representative from our RTIP Contact Centre at 1-833-318-2811, Monday to Friday, 8:30 a.m. to 8:30 p.m. (ET), or via email at claims@rtip.otip.com.
Emergency travel support
24-Hour Emergency Assistance is provided by OTIP Travel Assistance (CanAssistance). For questions and support, please use the appropiate phone numbers below:
You can submit your claims to OTIP Travel Assistance (CanAssistance) in one of two ways:
Important note for travel claims: Travel claims must be received by OTIP Travel Assistance no later than 12 months from the date the eligible expense was incurred. If you need to pay up front, be sure to ask for an itemized bill from the service provider and detailed physician notes including an assessment of your medical condition.
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