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How do I add documents to an existing claim?

There are a variety of reasons why you might need to add documents or further information to an existing online claim that has already been submitted to your group benefits plan.

Common reasons for needing to edit an existing online claim include:

  • Your claim has been randomly selected for an audit
  • Your claim has been declined
  • You forgot to attach a required document

If you need to update an online claim, the process is fast and easy.

Follow these steps to update or add documents to an existing claim.

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