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Enrolment help for new members


Enrolment Help

Looking for help with your enrolment?

Welcome to your employee group benefits plan!

If you received an enrolment email from OTIP, you can enrol yourself and/or your eligible family members in your employee group benefits plan. To make sure you get the coverage you need, you must enrol by the deadline indicated in the enrolment email.

If you do not enrol by the deadline, you will have limited or no coverage.

If you choose to enrol yourself and/or your eligible family members after the deadline, proof of good health (evidence of insurability) may be required. Coverage will be subject to approval by the insurance carrier and may be denied and/or limited. If coverage is approved, your coverage will become effective on the date of approval, not your date of employment.

Ready to enrol? Let’s get started!

The expandable tabs below will help you navigate the enrolment process from start to finish. Read the tabs in order, following the instructions to help you complete your enrolment.

  • Be sure to have your enrolment email and your banking information handy.
  • Since you are paying a portion or all your benefit costs, you will need to enter your banking information. Your monthly cost will appear beside each benefit selected to assist you in making your coverage choices.
  • When you log in for the first time, you will need to change your password and set up security questions.
  • Once you have logged in to OTIP’s secure member site, you can access your benefits booklet in My Library for more information about your benefits coverage.
 

Step 1: Log in to OTIP’s secure member site

 

1.1  Click Log in on the top right corner of the page.

1.2  Select Health and Dental from the drop-down menu.

Examples - Massages



1.3  Enter your log in information (OTIP Identification Number can be found in your enrolment email).

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When you log in for the first time, you will need to change your password and set up security questions. The following message will also appear. Click Next to continue. You will be transferred automatically to My Benefits to start your enrolment.

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You can skip the instructions in Step 2: Select My Benefits and go directly to Step 3: Start your enrolment event.

 

 

Step 2: Select My Benefits

 

After you have logged in, you will see the following options:

  • My Benefits is used to enrol into the benefits plan and manage your coverage and what premiums you are responsible for paying (if applicable).
  • My Claims is used to submit your claims for reimbursement and check the status of your claims.
  • My Library allows you to access important benefits plan related documents and resources.
  • My News provides you with updates, reminders and news related to your benefits plan.

     

2.1  Click Go to My Benefits.

Examples - Massages
 

Step 3: Start your enrolment event

 

On the My Benefits home page, if you have any pending activities to complete, they will be listed in the Here are some things you need to do next: box.


3.1  Click Start under New Hire/Newly Eligible.

3.2  Click Continue when you see the Restart an event message.

Examples - Massages


NOTE: If you had started and did not complete your enrolment and want to keep what you started, click Modify to continue.
 

 

Step 4: Complete the New Hire/Newly Eligible event

 

To enrol in the benefits plan, you will complete the following steps in the New Hire/Newly Eligible event:

  1. Family
  2. Extended Health Care
  3. Dental Care
  4. Life & AD&D Insurance
  5. Beneficiaries
  6. Complete your enrolment
 

To process your enrolment, you must complete all the steps (A to F).


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A. Family

 

The first step is to add who is covered under the plan.

If you are not adding any family members, click Next. You will automatically be set up with default coverage. You can go to the B. Extended Health Care tab for more instructions.

To add an eligible family member or if you do not see them in the list, click Add Family Member.

TIP: Who is an eligible family member? Check your benefits booklet.


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When adding an eligible family member, be sure to enter the following information:

  • First name
  • Last name
  • Relationship (choose from drop-down menu)
  • Sex (choose from drop-down menu)
  • Date of Birth (MMDDYYYY)
  • Additional Coverage Information (choose the benefit that the other plan will also cover)

TIP: Co-ordinating your benefits is an important step when setting up your benefits to maximize your coverage. If you have more than one family benefits plan, co-ordination could mean you get more money back for your health and dental costs.

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NOTE: You will be required to provide smoker status. You are a ‘smoker’ if you have used tobacco products in any form including cigarettes, electronic cigarettes, cigarillos, cigars or a pipe within the last twelve (12) months.


Smoker status

 

  • Click Save once you have entered all the information. You can review your Family list.

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Once you have added all your family members, click Next to add Extended Health Care for you and/or your eligible family members.  

B. Extended Health Care

 

In Extended Health Care, you can add/change your coverage for yourself or your family members, as per the terms and conditions of your benefits plan.

When you start your enrolment, the checkmark on the card indicates the default coverage you have as per your benefits plan.

The example below shows that this member has No Coverage.

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To accept No Coverage (default coverage):

  • Click Next to add Dental Care for you and/or your eligible family members.
  • Go to the C. Dental Care tab for more instructions.

NOTE: If you accept No Coverage, you will automatically have Basic Life and Basic Accidental Death and Dismemberment (AD&D) if you work 15 or more regularly scheduled hours per week.

To change or add coverage::

  • Go to the BB. Extended Health Care continued tab for more instructions.

BB. Extended Health Care continued

 
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To change coverage:

  • Click Select under the Covered card.
  • Click Recalculate.
  • Click the box beside each name that you want to have Extended Health Care. (NOTE: If you select two or more people, you will have Family coverage.)
  • Click Recalculate again to get the new cost per month with this coverage selection.

The example below now shows that the member has selected Family coverage and the member will pay $13.24 per month (excluding taxes).

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  • Click Next to add Dental Care for you and/or your eligible family members.
  • Go to the C. Dental Care tab for more instructions.

C. Dental Care

 

Dental Care works the same way as Extended Health Care.

In Dental Care, you can add/change your coverage for yourself or your family members, as per the terms and conditions of your benefits plan.

When you start your enrolment, the checkmark on the card indicates the default coverage you have as per your benefits plan.

The example below shows that this member has Single coverage.

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To accept your default coverage:

  • Click Next to view Life & AD&D Insurance.
  • Go to the D. Life & AD&D Insurance tab for more instructions.


To change your dental coverage:

  • Go to the CC. Dental Care continued tab for more instructions.

CC. Dental Care continued

 
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To change your dental coverage:

  • Click Select
  • Click Recalculate.
  • Click the box beside each name that you want to have Dental Care. (NOTE: If you select two or more people, you will have Family coverage.
  • Click Recalculate again to get the new cost per month with this coverage selection.

The example below shows that the member has selected Family coverage and the member will pay $5.09 per month (excluding taxes).

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  • Click Next to view Life & AD&D Insurance.
  • Go to the D. Life & AD&D Insurance tab for more instructions.

D. Life and AD&D insurance

 

In Life and Accidental Death and Dismemberment (AD&D) Insurance, you can add/change your coverage for yourself or your family members, as per the terms and conditions of your benefits plan.

When you start your enrolment, you will see the default coverage as per your benefits plan.

The example below shows that this member has Basic Life and Basic AD&D insurance only.

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Depending on your benefits plan, you may be eligible to add Optional Life insurance (e.g. Member, Spouse and/or Child*). Optional Life insurance is 100% member paid and may require proof of good health (evidence of insurability). If you are eligible for this coverage, you will be able to add/change it in this step. You can also check your benefits booklet.

*To add Child Optional Life, you must do this within 31 days of your child(ren) being eligible (i.e. when you become eligible for coverage or the birth/adoption of your child). This benefit cannot be added after the 31 days, even with proof of good health (evidence of insurability).

To add Optional Life:

  • Choose an amount from the drop-down menu under each insurance.
  • Click Recalculate. The Optional AD&D insurance will change automatically based on your Optional Life selections.
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Please provide smoker status when prompted.

  • You are a ‘smoker’ if you have used tobacco products in any form including cigarettes, electronic cigarettes, cigarillos, cigars or a pipe within the last 12 months.
  • You may have provided this information already in the Family step.
  • If this information has already been provided, choose Disclosed from the drop-down menu and click Save.
  • If not, choose Not disclosed and click Save.
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  • Once you have added your Optional Life, click Next to add Beneficiaries.
  • Go to the E. Beneficiaries tab for instructions.

E. Beneficiaries

 

You will now add a beneficiary designation(s) for your life insurance.

By naming your beneficiary (or beneficiaries), you can protect yourself and your loved ones and ensure that your wishes will be met upon your death. If a beneficiary(ies) is not designated by you on your group life insurance benefits, the proceeds from your policy will be paid to your estate and may be subject to probate laws.

To add a new beneficiary:

  • Click Actions. If you want to add a contingent beneficiary, click on the radio button for Display contingent allocations. To learn more about contingent beneficiaries, visit our Help Centre page.

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  • In the Add a Beneficiary box, make a selection and click Next.
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  • Go to the EE. Beneficiaries continued tab for more instructions for each beneficiary selection.

EE. Beneficiaries continued

 

Based on the selection of which type of beneficiary is being added, follow the instructions in the IF/THEN chart below:

IF

THEN

EXAMPLE

Add a New Beneficiary

Add the requested information.

Click Save.

For each beneficiary, enter the percentage for each life insurance option.

For each life insurance option, the Total must equal 100%.

If the Total does not equal 100%, you will receive an error message. You will not be able to move to the next step until the Total is 100%.

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Choose a Family Member

Choose a name from the Select a Dependant drop-down list.

OR

Add the requested information.

Click Save.

For each beneficiary, enter the percentage for each life insurance option,

To add another beneficiary, click Actions and repeat steps above.

For each life insurance option, the Total must equal 100%.

If the Total does not equal 100%, you will receive an error message. You will not be able to move to the next step until the Total is 100%.

 

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Designate Your Estate

Enter 100% under each life insurance.

For each life insurance option, the Total must equal 100%.

If the Total does not equal 100%, you will receive an error message. You will not be able to move to the next step until the Total is 100%.

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  • Once you have added your beneficiaries, click Next to go to Complete your enrolment.
  • Go to the F. Complete your enrolment tab for instructions.

F. Complete your enrolment

 

You are almost done.

Banking information
You are required pay a portion or all of your benefits costs. Therefore, you will be required to provide banking information.

  • Click Enter your chequing/savings account information to set up pre-authorized debits.
  • Once you have entered your banking information, click Save.

IMPORTANT: Providing your banking information in My Benefits to pay for your benefits is different than entering your banking information in My Claims for direct deposit for your claims. Banking information provided for your health and dental claim payments in My Claims is not authorized for premium payments.
 

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Required forms (if applicable)
Depending on your benefit selections, you may need to complete specific forms (e.g. beneficiary designation, proof of good health (evidence of insurability)).

Summary of your enrolment selections
You can view and verify your selections for: Family Members, Your coverage, and Cost Summary.

In Your coverage, you can find your benefits start date and review each of your benefit selections by clicking on the benefit (e.g. Extended Health Care) to see more details.

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In your Cost Summary, you will see costs (including sales tax):

  • Monthly trust cost (amount paid by the CUPE Education Workers’ Benefits Trust)
  • Your monthly premium cost (amount paid by you)
  • Annual Taxable Benefits (amount you claim in your income tax — can also be found on your T4A tax slip)

TIP: You can go back and change any of your benefits (i.e. Extended Health Care, Dental Care, Life & AD&D Insurance) and beneficiaries at any time before you click Complete Enrolment.

To submit your enrolment selections, you need to agree to the Terms and Conditions.

  • Read full terms and conditions.
  • Click I agree to the Terms and Conditions.
  • Click Complete Enrolment. (NOTE: If you do not click Complete Enrolment, your benefit selections will not be processed.)
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Congratulations! You have completed your enrolment.

In the Enrolment Confirmed message:

  • You can download your enrolment summary to print or save a copy.
  • Be sure to complete the items listed in To do. You can also access these forms on the My Benefits home page.
  • Click Take me home to go back to the My Benefits home page.
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Benefits start date: You can find your benefits start date in Your coverage.

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Benefit costs (if applicable): Depending on when we receive your information from the school board and when you complete the enrolment, your monthly premium costs (as seen in the Cost Summary) will be retroactive to the first day of your benefits start date.

For example, if your benefits start date is February 4 and your monthly premium is $50, your total premium payment in March will be $100.

Claims: Please wait three business days after you have completed your enrolment to submit eligible health and dental claims. You can submit claims with dates of service on or after the benefits start date indicated in Your coverage.

Questions? If you need help with your enrolment, need to make a change to your completed enrolment or have more questions, please contact OTIP Benefits Services at 1-866-783-6847.

 

FAQs

 

How do I update my preferred email address on My Benefits?

 

https://www.otip.com/FAQs/How-do-I-update-my-email-address

It is important to choose an email address you check regularly to ensure you don’t miss any important communications about your benefits plan.

NOTE: Updating your preferred email address in My Benefits does not change your email address with your insurer, Canada Life. To change your email address on GroupNet for Plan Members, click My Claims and follow the instructions once on the Canada Life website.

How do I ensure my overage child is covered under my benefits plan?

 

The first part of the enrolment process requires you to review and edit your family information.

If you have dependants listed under your benefits plan, please click Edit under each one to review and ensure all their information is correct.

If you have an eligible child aged 21 and under 26* covered under your plan, you must confirm their full-time student status by checking the appropriate box.

Each year, OTIP will send you a notice to confirm your child’s eligibility to maintain their coverage under your plan.

*Check your benefits booklet to confirm the maximum age for your child.

Who do I need to contact about co-ordination of benefits?

 

For the following special circumstances, please contact Canada Life to ensure that co-ordination of benefits is applied appropriately, such as:

  • When parents are divorced or separated, the parent with full custody would normally be considered first payer. When there is joint custody, standard co-ordination of benefits applies.
  • When a student is covered under a student health and dental plan. Student health and/or dental plans are always considered first payer for that student.
  • When both primary and secondary policies are with Canada Life, please contact Canada Life to provide the plan number and identification number of both policies to allow claims to be automatically co-ordinated between both plans.

Members on Leave

I am on an approved unpaid leave of absence. Am I eligible to continue in the new CUPE EWBT Benefits Plan?

 

Eligible members may continue the coverage level they had in place when their leave began. When a member returns to active employment, the member may be eligible to increase their coverage choices if they had a life event during their leave. For example, if a member maintained “single” health coverage during their leave, and they gained an eligible dependent they can move to “family” coverage within 31 days of their return to work. In order to do this they will need to contact our Benefit Services department at 1-866-783-6847. In most cases, coverage during an approved unpaid leave of absence is on a 100% member-paid basis. During a statutory leave such as maternity/parental leave, members are generally able to continue coverage based on the same level of funding they would be entitled to if they were actively at work.

If I am not participating in my CUPE EWBT benefits coverage during my leave of absence, will I be automatically enrolled when I return to active duties?

 

The board will notify OTIP when a member is returning to work from a leave of absence and OTIP will send an email to the member’s board email address, or the preferred email address on file. The member will be required to log in to OTIP’s secure member site to complete their re-enrolment online within 31 days of being invited to re-enrol.

If I am on an approved long term disability (LTD) claim, will I be able to continue benefits plan coverage under the new CUPE EWBT Benefits Plan?

 

Yes, members approved to receive LTD benefits are eligible to continue the coverage level in place when their LTD claim was approved. For eligible members on an approved LTD leave, the CUPE EWBT will cover the cost of benefits at the same level the member would be entitled to if the member was actively at work for up to 24 months from the date the LTD claim started. After the 24 months, members may remain eligible for health and dental benefits on a 100% member-paid basis for the duration of the approved LTD claim, provided you remain an employee of the board.

I was receiving long term disability benefits at the transition to the CUPE EWBT Benefits Plan (March 1, 2018), What happened to my life insurance?

 

If you filed a claim and were approved for a waiver of life insurance premium under your previous Board plan, your life insurance will continue to be provided by your previous plan at no cost to you, as long as you continue to be eligible based on the terms of the previous contract. As life insurance is being maintained under the previous plan, you will see that your life insurance amounts under the CUPE EWBT Benefits Plan are set at zero (0) dollars.

If your Board did not have a life waiver of premium provision in their group life benefit plan or you did not file for the waiver, your life coverage that you had previously would have transitioned to the CUPE EWBT plan either on a Trust or member paid basis.

What is a waiver of life insurance premium?

 

The waiver of life insurance premium is provided to ensure that the amount of life coverage you had when you became disabled can be maintained (even if there are changes in your plan) at no cost to you. Essentially, the insurance company will “lock-in” your life coverage and forgo future premiums while you are disabled–even if the policy is terminated or a change in insurance carrier takes place. The disability waiver feature differs from company to company, but often expires at age 65. The waiver terminates when you no longer meet the terms of the contract including the definition of disability, termination age, etc. This applies to all life coverage you have in place under the Trust.

What if I was not approved for waiver of life insurance premium under my previous plan?

 

The CUPE EWBT Life Insurance Contract requires that you must be actively at work for benefits coverage to become effective. If you were not actively at work on March 1, 2018, your coverage would take effect on the day you are again actively at work. However, if you were not approved for a waiver of life insurance premium under your previous board plan, and you or your board maintained your life insurance coverage while you were disabled on a premium-paying basis, the amount of life coverage that you had with the previous carrier is being provided under the CUPE EWBT Benefits Plan.

When will I receive the amount of life coverage available through the new CUPE EWBT Benefits Plan?

 

Once you return to active work, you will be eligible for the amount of coverage available under the CUPE EWBT Benefits Plan. If you have already returned to work and your coverage has not been updated, please be assured we are working diligently to update your information.

My Claims

How do I access My Claims?

 

Connecting to Canada Life through My Claims will give you access to your benefits booklet, online claims submission, and the status of existing claims. Here you can also learn about specific drug coverage, print a copy of your benefits card and set up direct deposit.

  1. Click Log in on the top right corner of the website.
  2. Select Health and Dental from the drop-down menu and log in.
  3. After you have logged in, click My Claims.

As a first-time user of My Claims, you will be asked to enter your Plan Number which can be found on your benefits card. Then click Go to My Claims.

Related Information
Connect to Canada Life’s GroupNet for Plan Members.

How do I connect to Canada Life’s GroupNet for Plan Members through My Claims?

 

Connecting to GroupNet for Plan Members through My Claims is an important step to set up direct deposit and online claims submission. There are five steps to this registration process:

  1. Log in to OTIP’s secure member site, enter your plan number and click on My Claims.
  2. On the Canada Life Connect Page, look to the bottom right corner under New User and click Register Now.
  3. Validate your registration details by completing three steps – plan information, terms and conditions, and security settings. IMPORTANT – the user name and password you set up during this step is only required for your initial connection to GroupNet, as well as the Canada Life mobile app.
  4. Once you complete this registration, you will be taken back to the Canada Life registration page. You need to close this screen, and instead return to OTIP's secure member site.
  5. Click again on My Claims. You will once again be taken to the Canada Life Connect Page. Here you will enter your new Canada Life user name and password for initial validation under Connect your Account. Once completed, you are now connected, and will have direct access to GroupNet for Plan Members via My Claims.

For help registering for GroupNet, please call Canada Life at 1-866-800-8058.

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